Customers

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Glossary

By year-end 2009, the TDC Group had 8.6m domestic customers, with an additional 2.9m customers in Switzerland and 0.2m customers in TDC Nordic. In total, TDC's customer base rose to 11.7m, up 4.6% compared with 2008.

The domestic customer base totaled 8.6m, up 0.5m or 6.1%, compared with 2008. Key contributing factors:

  • A considerable increase in most mobility service areas, e.g. residential voice – both postpaid and prepaid, telemetrics, wholesale voice and mobile data/broadband.
  • The TDC Group's TV customer base increased by 9.6% due to the success of HomeTrio and growth in the cable-TV business.
  • TDC's landline internet customer base increased by 10.0%, due mainly to the acquisitions of Fullrate and A+.
  • TDC limited the reduction in the landline base to 5.8%, and largely offset the migration from traditional landline telephony by encouraging a significant increase in TDC's VoIP customer base triggered by the success in sales of multi-play bundles and the acquisition of Fullrate.
  • TDC's other network and data connection customer base fell by 18.9%. This was due almost exclusively to a reduction in ULL connections caused by the acquisition of Fullrate. Thus, TDC's broadband customer base (including ULL) was not affected by the acquisition of Fullrate, as these customers were simply transferred from wholesale to retail.
Customer base (end-of-year)         '000
TDC Group 2009  2008  2007  Growth in %2009 vs. 2008 Growth in %2008 vs. 2007
  
Domestic, retail and wholesale:
Landline customers 1,990  2,113  2,371  (5.8) (10.9)
   Retail 1,748  1,816  2,002  (3.7) (9.3)
   Wholesale 242  297  369  (18.5) (19.5)
Mobile customers 3,372  3,011  2,795  12.0  7.7 
   Retail voice 2,711  2,558  2,434  6.0  5.1 
   of which Telmore 707  662  610  6.8  8.5 
   Wholesale voice 316  227  221  39.2  2.7 
   Telemetric 345  226  140  52.7  61.4 
Mobile Data 205  119  73  72.3  63.0 
Landline internet customers 1,508  1,371  1,401  10.0  (2.1)
   Broadband, retail 1,296  1,151  1,138  12.6  1.1 
   Broadband, wholesale 139  124  134  12.1  (7.5)
   Non-Broadband 73  96  129  (24.0) (25.6)
Other networks and data connections 308  380  310  (18.9) 22.6 
   Retail 68  67  61  1.5  9.8 
   Wholesale 240  313  249  (23.3) 25.7 
TV customers 1,249  1,140  1,105  9.6  3.2 
   of which YouSee Plus 146  105  82  39.0  28.0 
Domestic customers, total 8,632  8,134  8,055  6.1  1.0
Dual-play bundles 213  - - - -
Triple-play bundles 86  - - - -
International:
Landline customers 690  777  473  (11.2) 64.3 
Mobile customers 1,907  1,792  1,538  6.4  16.5 
Landline internet customers 438  454  390  (3.5) 16.4 
International customers, total 3,035  3,023  2,401  0.4  25.9 
Group customers, total 11,667  11,157  10,456  4.6  6.7